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What are the recommended browsers to use?
Q1
The recommended browser to use with this site is Microsoft Internet Explorer 6.0.
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How do I check my Order's Status on PTplace?
Q11
1. Go to www.PTplace.com (USA) or www.PTplace.ca (Canada).
2. Login to the Manufacturer of your choice.
3. Click on the "Order Status" link at the top of the page.
4. Enter search criteria.
You can search by types of orders (open, complete, etc.), or by line item status (backordered, completed, etc.). Or you may search by a purchase order number or sales order number, an order entry date range, a part number, or an order priority. You may also select the sort routine for the results of your search (by entry or shipping date, line status, part number, etc.) Search options vary per manufacturer.
5. Click the "Get Results" button.
If your search brings back numerous results, scroll down and click the link to the information for which you are searching. If the order has been shipped, you can click the "Shipping Detail" button at the bottom of the page, to review the shipping information. If the carrier has an on-line tracking system, click the reference number link to access the carrier's tracking system.
If you have any questions regarding checking Order Status on PTplace please contact us at support@ptplace.com. If you have specific questions regarding your order please contact your Sales Representative at the Manufacturer. Thank you for using PTplace!
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How do I do a Availability and Pricing Check for Multiple Items at one time?
Q12
1. Go to www.PTplace.com (USA) or www.PTplace.ca (Canada).
2. Login to the Manufacturer of your choice.
3. Click on the "Availability and Pricing" Tab at the top of the page.
4. Enter the number of items that you would like to check A&P for in the
Display Entry Lines field.
5. Click the Display Entry lines button.
6. Enter the quantity and part number for each item.
7. Click on the "Check Availability and Pricing" Button.
****Want to order all or some of the items you checked?****
Select the items you want to order and then hit the "Add to Order " button.
****Want to save the items you checked for future ordering?*****
Scroll to the bottom of the screen and save them as a Repeat Order List. Then when you are ready to order, click on the Repeat Orders tab at the top of the screen, you will get a list of all the Repeat Order Lists you've created, choose the one you want and hit "Add to Order". That's it!
If you have any questions regarding checking P&A for Multiple items at a time on PTplace please contact us at support@ptplace.com. If you have specific questions regarding your order please contact your Sales Representative at the Manufacturer. Thank you for using PTplace!
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Some of the information doesn't show when I print the page. Can I do anything about that?
Q13
Sure, you can. - We improved the layout to reduce scrolling and to display more information on a page so it's a little different. If your printer crops off needed information when you print a page you can simply change your print margins. In the top margin of your Internet browser select File, and then select Page Setup. Type 0 (zero) in all four margins and click "OK" to save your changes.
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Can I enter my purchase order number at the end of order entry rather than at the beginning?
Q14
Sure you can - you can enter the PO virtually anywhere in the ordering process, even at the end.
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What's the fastest way to enter an order using the improved process?
Q15
The key is in your preferences, also referred to as defaults. Login to your favorite store and select the new Profile & Defaults link in the top margin. Next, select the Default folder tab and choose your most common entries to pre-populate when you order. If you usually change shipping information on every order then you may also want to set your Initial Shipping Options Page View to Edit Shipping Information.
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What can be done to speed up the Edit Shipping Page?
Q16
If you have more than 100 saved ship-to addresses it will cause this page to be slow. To improve the speed have your PTplace administrator at your location delete all of the unnecessary addresses. If you don't know who is your administrator, contact PTplace to learn. If you happen to be the administrator go to PTplace.com and select the Administration link in the top margin. Login and select the link in the left margin Add or Modify Drop Ship Address and follow the directions.
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How do I add comments, customer part numbers or ship dates per order line?
Q17
Line item comments and requested ship dates were moved to later in the ordering process to reduce the tabbing and typing for the majority of line items that don't require comments and requested ship dates. After adding parts to your order, the entry fields may be visible. If they are not, just click on the "Show All Detail" button at the top of the Ship From column to display them.
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I only need one email per order. Can I reduce the amount of emails I receive?
Q18
Sure you can, but we recommend that you receive at least one - Login to your favorite store and select the new Profile & Defaults link in the top margin. Next, select the Default folder tab. Under the section Email Confirmation Defaults you may choose not to receive email confirmations. We suggest receiving the "When order is being processed" email. This is because if changes were necessary to meet your order, it will be communicated in this email.
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How do I find all of my availability information?
Q19
On the page with pricing and availability, click on the "Show All Detail" button at the top of the Ship From column. All availability information will display.
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How do I get Adobe Acrobat Reader?
Q2
Just click on the Adobe Acrobat Reader link at the bottom this page and follow the instructions.
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How do I delete some ship-to addresses?
Q20
Because ship-to addresses are shared amongst all users at your location, you'll need to have your PTplace administrator at your location delete the unnecessary addresses. If you don't know who is your administrator, contact PTplace to learn. If you are the administrator go to PTplace.com and select the Administration link in the top margin. Login and select the link in the left margin Add or Modify Drop Ship Address and follow the directions.
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How do I customize order entry to my preferences?
Q21
The article explains how to use the new improvements to make order entry even faster and easier. You do not have to use the new improvements. You can continue to enter your orders as you have previously.
You can customize Order Entry by choosing what you want to be pre-selected. This is done on the “Profile & Defaults” link, Defaults tab, which replaces the “My Profile” link in the top margin. All defaults can be changed while ordering if you like. |
Item Entry Defaults - when adding items to your order |
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Under the “Item Entry Defaults”, you can enter the number of blank order entry lines to appear in Order Entry. You can change this while ordering or revisit the Profile & Defaults section and change it. This is true for all the defaults chosen on this Profile & Defaults section. Selecting the “Check Availability and Pricing By Default” will check stock and pricing while in Order Entry.
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Email Confirmation Defaults |
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If you're not getting your email confirmation of orders or if you're getting too many, you can fix it in this section. Here you can decide which notifications are sent and to what email address. This is important because any modification to the order is explained in these emails.
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Initial Shipping Options Page View |
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This refers to a new tab view, “Summary View”, on the “Shipping Options” page that was created to be fast and concise. Rather than show all the choices on the shipping page, it shows a summary of just the pre-selected choices. These pre-selected choices are described later.
This “Summary View” is particularly helpful if many of your shipments are to the same location or use the same shipment options. If you prefer to see the entire “Shipping Information” page with all the choices, you'd select the “Edit Shipping Information” tab. |
Select Ship-To Address |
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If many of your orders are shipped to the same address, this will save you time. Just select the desired ship-to address you want pre-selected in Order Entry. |
All other preferences |
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The following sections may not apply to you. If they don't, they will not appear on the “Profiles & Defaults” page under “Defaults”. If they do, you would choose the setting you want pre-selected for ordering.
- Select “Final Destination Country” & “Select Intermediate Consignee Address”
- Select “Order Handling Options”
- Select “Carrier & Shipment Method”
- Select “Freight Payment Method”
- Site Wide tab
- This deserves special mention and appears as a tab at the top of the “Defaults” page. Here you can select the “Location-Account Number” and/or the “Part Type” you prefer to use on the website. The “Part Type” of “Customer” is the number your company uses to reference the manufacturer's part number.
That's it! Remember that you can change the settings as you order. Or, you can return to the “Defaults” tab of the “Profile & Defaults” page at any time to change the selections.
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Full Page View
Item Entry Defaults
Email Confirmation Defaults
Initial Shipping Options Page View
Select Ship-To Address
All other preferences
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I'm the PTplace Administrator for my location. How do I reset the password for the users at my location?
Q22
Log into the Administration site by clicking on the Administration link in the top right corner of the login page. If you are already logged into the site, click the link in the top left corner to return to the login page. Enter your username and password.
- Click on Add or Modify User on the left navigational bar.
- Select the user's name.
- Click the Modify User Profile button on the right.
- Enter the new password and verify it.
The password must be at least six characters long and contain at least two letters and one number. Do not use special characters, such as *, ', ", and &.
- Click on Save Changes at the bottom.
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I'm the PTplace Administrator for my location. How do I remove users for my location?
Q25
Log into the Administration site by clicking on the Administration link in the top right corner of the login page. If you do not see the button, click the link in the top left corner to take you to the login page Enter your username and password.
- Click on Add or Modify User on the left navigational bar.
- Select the user's name.
- Click the Delete User button on the right.
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What is Adobe Acrobat Reader?
Q3
Adobe Reader is software that allows you to view information that is presented in a Portable Document File, often referred to as a PDF. The software is free and can be downloaded over the Internet. Many sources of information on this site link to PDFs such as the advertisements and engineering information on some Product Detail Pages. See the FAQ "How do I get Adobe Acrobat Reader?" for instructions on how to obtain this software for free.
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How do I upgrade my browser?
Q4
Just click on the Internet Explorer Link at the bottom of this page and follow the directions.
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What is a PDF or Portable Document File?
Q5
It is a file format created by Adobe that lets you view and print a file exactly as the author designed it, without needing to have the same application used to create the file. However, you do need the software application Adobe Acrobat Reader to view the file. See the FAQ "How do I get Adobe Acrobat Reader?" for obtaining this software free.
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How do I get a username and password for PTplace.com?
Q7
If you are an authorized distributor for at least one of the following: Barden, Cooper, Dodge/Reliance, Drives, Inc., FAG, Gates, INA, MRC, SKF or Timken, you are invited to fill out an application to join PTplace.com.
To fill out an application for the store that you want to shop in, just click on the store's link listed below to send your request via email.
Barden
Cooper
Dodge/Reliance
Drives, Inc.
FAG
Gates
INA
MRC
SKF
Timken
If you would like to shop in more than one store, you will need to fill out an application for each store.
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My username and password are not working?
Q9
Usernames and passwords are case-sensitive, so make sure that your Caps Lock is not on.
If you are the Account Administrator at your location and your username and password are not working, please contact us at
support@ptplace.com.
